Returns & Exchanges Policy
At Lucky White Goods, we want you to be completely satisfied with your appliance purchase. If your item is defective or doesn't meet your expectations, you can initiate a return within 30 days of delivery for a refund or replacement.
Initiate Your Request
Contact our customer support team with your order number and clear photos of the appliance to begin the return authorization process.
Schedule a Pickup
Once approved, our logistics team will coordinate a convenient time to collect the white goods directly from your home or premises.
Inspection and Verification
Our technicians will inspect the returned unit to ensure all original parts are present and the condition matches the reported issue.
Receive Your Refund
After a successful inspection, we will process your refund back to your original payment method or arrange for a replacement unit to be shipped.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing