Frequently Asked Questions
Everything you need to know about shopping for premium home appliances at Lucky White Goods.
What is the standard delivery timeframe for large appliances?
Most large appliances are delivered within 3 to 7 business days. Our specialized logistics team will contact you 24 hours prior to arrival to confirm a delivery window that fits your schedule.
Do your products come with a manufacturer warranty?
Yes, all new appliances sold at Lucky White Goods come with a full manufacturer's warranty. The duration varies by brand but typically covers parts and labor for at least 12 to 24 months.
Can I return an item if it doesn't fit my space?
We offer a 14-day return policy for unused items in their original packaging. We highly recommend measuring your space and doorways before purchasing; however, if a return is necessary, a restocking fee may apply.
Do you offer installation services for washing machines and dishwashers?
Absolutely. You can select 'Professional Installation' at checkout. Our certified technicians will set up your new unit, test for leaks, and ensure everything is functioning correctly before they leave.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your purchase.
Will you remove my old appliance when delivering the new one?
Yes, we offer a 'Haul-Away' service for a small additional fee. We will remove your old appliance and ensure it is recycled responsibly in accordance with environmental regulations.